FAQs Section Related to Our Custom Writing Service

I cannot register my ordering form on your website. The page will not update, so what can I do about that?

Go back to the order placement form and check on whether you have filled in all required fields. Then move forward to the attached files section and see whether you have exceeded the size of files or not. Usually, the website will not allow you to reload the page if the format of the files is not supported or if the file size exceeds the limit. Instead, try to forward the files to the customer support team via email.

I have picked wrong academic level/ paper length/ urgency, etc. Can I edit these details in my profile?

If you have not submitted the order form yet, then you can definitely update those details. However, if you have already submitted the order registration form, all updates can be done with the help of customer support agents. You need to inform them on your need to make changes and they will help you recalculate the price according to the new requirements. Keep in mind that compensation is a must in this case.

Can I ask my assigned writer to make my paper longer?

Yes, sure, if you have been informed to extend the paper, you can certainly ask your writer about that. You will need to place an additional order in your personal account, indicate the ID of the original order, and then specify the number of pages that should be added. Once you pay for that additional paper, these two orders will be combined and your writer will be notified f the updates.

How can I monitor when a writer has been assigned to work on the paper?

You will be able to keep track of these details in your personal profile by taking a look at the order details field. Specifically, you will be able to see the writer’s ID in the corresponding field as well as the change in the order status.

Can I order a paper draft from your company?

Yes, it will be a one-page document that you order for extra payment. It will be delivered to you after 50% of the deadline has expired.

How can I request a revision request from you?

After each order completion, you can send a revision request if needed because we strongly care about the quality of services that we provide. Besides, we want each client to be satisfied with our services, so we assure a revision option. Free revision is available within two days after the paper was delivered to you. If the paper is 20 pages in length and more, this free option is extended to 30 days. Keep in mind that you will have to send clear revision remarks and specify the deadline.

How can I change contact and registration details, such as my number, email address, password, etc.?

It is possible to edit customer’s profile for every person registering with us. If you want to change any of these details, you can simply make the changes in your profile by clicking the “Edit Profile” button. Please consider that you should save changes afterwards.

How much time should I wait till you find a writer for my assignment?

We go the extra mile to find the writer within the shortest time possible. Depending on the order specifics, such as paper complexity, length, deadline whatsoever, it may take from a few minutes to a few hours.

I would like to request a revision, but I have missed the free revision period. Can I still send a revision somehow?

Sure, you just need to place a revision order separately and pay additionally for it.

Is it possible for clients to talk to their assigned writers?

You can get in touch with your assigned writer via an online messaging system only. Clients are not allowed to call their writers on the phone — they can only send text messages.

Where will I find my uploaded order?

You need to go to your profile, specifically to the completed orders section, and then check on the files tab. You will be able to download your paper from there. More so, you will be notified via email when your writer uploads the paper to the system.

Do you have specialists who can do an online test for me?

Yes, our company offers expert assistance with quizzes, tests, and exams. Therefore, you can freely place this order with us — you just need to indicate “Online test” as the order type. After that, you will have to send instructions as to what the test is about and all the other descriptions, e.g. what kind of test it is. Apart from that, you need to attach all study materials needed for the successful test completion, and to indicate the specific time when the test will start. Remember to mention your time zone since the writer will take the online test on your behalf.

Can you provide a coding assignment for me?

No, we do not specialize in coding assignments nor other IT-related tasks.

How will I receive notifications from you?

Our company sends automatic emails concerning any order-related processes, such as when a writer is assigned, when the payment has been verified, when the order has been completed, and so on. It is also possible to receive updates via phone calls and SMS notifications.

How can I know for sure that my task has been assigned?

You can trace these details in your personal account. When the order status is “Payment verification,” it means that the company is waiting for your payment. When the status is “Processing,” it means that the order is in the process of being worked on. The “Completed” or “Sent” status means that the paper has been uploaded and is free for download.

When will I be able to get my custom-written order?

The paper will be uploaded to the system according to the deadline limit you have indicated. Note that the countdown starts when your order is submitted and verified.

I have troubles placing my order online. What may be the reasons and how to eradicate the problem?

In such cases, we recommend our clients to pay attention to whether they have uploaded many files together with the order registration form. As a rule, if they exceed the allow file size, they can delay the process. Try to send the necessary files and documents via email to the customer support team, and they will forward the materials to your assigned writer. Remember to indicate the ID of your paper in the email title.

Where will I find the uploaded paper?

You will find the completed work in your personal profile in the Files section. You can find it there at the time of deadline expiration. If the deadline has passed already, but there is no file attached, you need to contact the customer support service for help.

I have order payment issues. What can I do about them?

Our company administration or customer support team does not process payments directly. However, in serious cases, we forward your inquiry to the Financial Department. In less severe problems, try to use another web browser for payment or use a different credit/debit card.

Can I receive my paper earlier if the writer finishes the paper well beforehand?

Our company works strictly according to the set deadlines, so no earlier delivery without any reason is possible. In case you need your paper sooner, you have to place a compensation order, pay extra for the difference in deadlines, and only then your assigned writer will send you the paper.

Do you send papers via email?

No, papers are uploaded to the system after they have been completed. You will need to log in to your account and find the finished paper in the completed orders section. You will be also emailed a direct link to your completed order. Only if you cannot log in to the personal account for some reason, you can ask the customer support agents to send you the paper via email.

Do I have to pay extra for the writer who I would like to choose for my future orders even if I have purchased the supreme writing package?

When you buy the supreme writing level package, you are guaranteed that one of the top 30 writers will be assigned to work on your paper and you will be delivered a plagiarism report. However, as a client, you cannot choose the writer. If you do want to choose a specific one, then you have to pay separately for the preferred writer option. It will cost additional 15%.

I do not want to leave my phone number on the website. Can I avoid that?

We cannot oblige you to provide us with your contact details, such as phone number or email address. However, we do encourage clients to provide us with contact information, as it is a guarantee that the communication process will be efficient and timely.

Do you share customers’ personal and contact details with any third parties? Or do you guarantee privacy?

Privacy guarantees are among those that we strongly adhere to as we respect the principles of integrity. Therefore, all information is maintained in security for both customers and writers. Clients and writers do not even know the names and genders of each other. Besides, we never disclose any information to the third parties.

Within the free revision option that I am given, can I send only one revision request?

You are not limited in the number of revision requests you can send. You just need to mind the limited amount of time.

How can I be certain that the paper that I get from you will be free from plagiarism?

We do guarantee that all papers that are provided by our writers are free from plagiarism and original in content since we scan each document via anti-plagiarism software.

Who will my paper be assigned to?

Your paper will be assigned to an academic writing expert who matches your qualification level as well as paper requirements. You can rest assured that we assign the most appropriate writers to work on your papers as we hire only expert and knowledgeable specialists.

How can I be sure that my paper has been proofread for mistakes?

Our customers are free to buy VIP services additionally. Among those services, you will be able to purchase editing and proofreading — they will cost extra, but they guarantee that your paper will be flawless in terms of content and writing mechanics.

Can I check somewhere whether my paper has been assigned to someone or not?

You can check it manually and monitor the order status. If it says “Processing,” it means that a writer has been assigned. The “New” status indicates that the order has just been registered and has not been even paid for yet. The “Sent” status means that your paper is done. More so, you can order our VIP option called “Get SMS notifications” to stay informed about each change in your order status.

I have mistakenly chosen improper paper urgency. I have found out that I need my paper earlier. What should I do with it now that I have already placed an order with you?

It is possible to edit paper requirements even after you have submitted the form. However, you will need assistance from the customer support team. They will be able to provide the updates on your behalf, and they will help you to place a compensation for the earlier delivery. Remember that extra payment will be needed based on the calculations of the difference in the original and the latest deadlines.

I want to place an order with you, but I want to choose the writer who has already provided me with papers. How can I do that?

You need to choose the “Preferred Writer” option and pay for it extra 15% that will be added to the total order price. To use this option, you need to know the writer’s ID and insert it into the new order registration field.

What it your service responsible for when it comes to business-client relations?

After the customer has placed he order online with us, we are responsible for providing 24/7 care and support throughout the writing process. Besides, the company is responsible for ensuring originality of content and plagiarism check. Last but not least, timely delivery of papers is provided too.

Will you assist me with a challenging task?

Sure, you are welcome to rely on us for help as we have experts of different academic levels and qualifications. We can assign writers from Master’s to Ph.D. levels. You can even check for sure whether we can find a writer for your paper and send us your instructions well in advance to check on writers’ availability.

Why do I have issues with order payment?

Some of the basic troubles with order payment are related to failures connected to web browsers and your banking cards. So, in the first place, we advise clients to try another card or try to proceed with the payment from another web browser. You may also need to reach your bank/payment processing agency directly.

I cannot proceed with the order as the web page keeps loading.

If you have been trying to attach some files, the problem may be related to the exceeding size of the files or their unsupported format. So, better send them via email, and our customer support agents will forward them to your assigned writer.

I have already paid for the paper, but the system is still asking me to proceed with the payment.

You need to double-check for sure whether you have paid for the order successfully. In case of successful payment procedure, you should have received a payment receipt to your inbox. Besides, money had to be withdrawn from your banking account. If you have found the receipt, you can forward it to us as a proof that the payment went successfully. If you do not have a receipt and you see that your money was not withdrawn from your account, it means that the transaction was not conducted. Try to use another browser, device, or card to make a payment.

I would like to check if my assignment can be done successfully before I place the order with you. Is it possible to check that?

Sure, you are welcome to send our live chat agents your instructions. We will clarify with the Writers Department and will get back to you with a timely update.

Is it necessary to mention my real phone number in the personal profile?

We cannot check the validity of contact information you share with us unless we have to contact you. Still, we encourage you to provide us with true contact information, as it will ensure timely and effective communication, especially if it is needed in urgent matters.

I got informed that the paper will be refunded. How much time does it take?

When it comes to our company in particular, we can handle the process within 3 to 5 business days. However, the efficiency of this process also depends on your bank.

How can I get in touch with my assigned writer?

All customers have a chance to contact their writers via direct text messaging system on the website. To do that, you have to log in to your account and then you will see the messaging option.

Where will I find my completed paper?

Log in to your personal profile, go to the completed orders section, find the files attached — there you are, the paper is free for download. If the deadline has expired, but you cannot find the file, do not hesitate and contact the customer support team as soon as possible.

When will I get the paper I have ordered from you?

All papers are uploaded according to the set deadline. If you have forgotten what deadline you have indicated, you need to go to the order details and see this information there.

Can my assigned writer purchase the materials needed for the order completion?

According to the policies of our company, clients have to provide all materials and information on their own — and it does not matter whether the information can be found in free access or whether it should be bought. In the latter case, the client should make the required purchases.

I was trying to submit my paper for a few times online but everything was without success. How to place the order with you after all?

Try to reload the page, check whether you have attached any files to the order registration form. Usually, when the files exceed the required minimum, they delay the order placement process. So, send them to the customer support team via email.

My teacher has asked me to add an extra page. Can I ask my assigned writer to do that for me in my turn?

Sure, you just need to place an additional order. To do that, you need to find the ID of the file that should be extended, find the “Additional Order” button and press it. You will be forwarded to the payment page, so as soon as you pay for the order, it will be joined together with the initial one. Your writer will receive a notification and compensation for that, so expect to receive a longer paper now.

I indicated the wrong deadline, and now I need to shorten it. Is it possible?

If you have already submitted the order placement form and your writer has started work on your paper, it is not possible to introduce any changes on your own. Should you need to provide updates, you need to contact the customer support team to do that for you. In some cases, as with shortening the deadline, you will have to pay some compensation.

What order type should I choose if I cannot find the relevant one on the offered list?

You can just share your instructions with us and then we will help you decide on the order type. Be assured that the order will be submitted according to your requirements.

Can you grant me a guarantee that I will get a non-plagiarized paper?

Sure, we can. We ensure top levels of originality since we scan each paper via anti-plagiarism software. We feel the urge to care about the quality and authenticity of content as original writing is one of academic integrity principles.

Additionally, you will be able to scan your paper by our checker – PlagiarismSearch once it is delivered to you. Pay attention that we do not use Turnitin since it saves the scanned documents, which means they cannot be checked once more.

Do you provide confidentiality of services?

Keep in mind that our services are 100% private and confidential. We never disclose any information to the third parties, so none of your professors, group mates or friends will ever get to know that you have been placing orders on our website.

Will you deliver my paper according to the deadline?

Yes, timely delivery of papers is guaranteed. You have to impose the deadline in the order registration process, so pick the one that you need. However, keep in mind that the deadline should be realistic.

Can I negotiate prices for my papers?

We do not offer such option unfortunately for many clients. We preach stability when it comes to the sum of money clients have to pay for the services. More so, we have a fixed pricing policy that is dependent on specific factors such as the order type, deadline, paper length, etc. However, you can always reach our support agents and discuss any aspects of your assignment with them. Additionally, you should know that we offer generous discounts to our clients that make our services even more affordable.

Can I talk with my assigned writer in case of any questions?

No, there is no talking option at our service. We only provide text-messaging possibility. So, you are welcome to log in to your personal account and use the direct text messenger.

I cannot place my paper successfully — the order field just keeps loading. Can I do something about it?

Try deleting the files if you have attached any. Send them via email to our customer support agents instead. Our customer support agents will be able to attach the necessary files for you or they will forward the documents to your assigned writer via email.

I want to order an online test from you. It will last for one hour, but I cannot choose this deadline option on the list. Can you help me with that?

Just contact our customer support agents and they will resolve the case for you. First of all, they will double-check whether there is a writer available to work on your test. Once they get certain about that, you will be able to place your order, forward your materials and indicate order details.

How can I receive a refund in form of bonuses?

If you want to get bonus credits instead of the reimbursed money, be sure that you will have to inform our customer support agents (via Live Chat) or Financial Department (email to essayissues@gmail.com)about that. The credits can be used in the same way as money. However, with credits, you can pay even partially for the orders. Pay attention that the bonus credits will be assigned to your personal account once your refund request is processed and approved.

When will I get my paper and where will I find it?

You will receive the paper according to the deadline that you have specified in the order registration form. So, you should expect the paper at around that time. The paper will be found in your personal account in the Files section.Note that you will get an email notification once your piece of writing is uploaded to the system.

What paper type should I choose when ordering online?

You can cooperate with the live chat support agents whenever you have troubles deciding on the order type. When you send them your paper instructions, they will study them carefully and will be able to help you out with the case.

How can I be certain that I will get a paper of top quality? Do you guarantee any grades at all?

We guarantee excellent quality of writing that we provide, but we do not promise any grades. Quality can be definitely guaranteed thanks to the rich and versatile team of writers working with us. They can cope with virtually any topic of any complexity level. They hold Master’s and Ph.D. academic degrees and have in-depth experience in academic writing. Concerning grades, we do not provide guarantees when it comes to the subjective process.

I want to get my paper earlier. Is it possible?

According to the company’s rules and policies, earlier delivery is possible only after the customer has paid compensation for that. Our customer support agents can help you with that — they will help you recalculate the difference in price based on the difference in the deadlines.

Who will be responsible for working on my paper?

All papers that you place with us are handled by real experts in your academic field. All writers on our team are former professors or teachers who have solid experience.

I want to place an order with you, but I am not sure whether your writers will help me out with that. Can I check it before I place an order with you?

Yes, forward us your instructions and our customer support agents will clarify the possibility of successful paper completion with the Writers’ Department.

What are the main factors I need to know about your company’s pricing policy?

The cost of your piece of writing depends on such criteria as paper length, deadline, style, complexity level, and others. You can check the total price via online calculator. You may also visit our “Prices” page to see what rates we offer.

How will I get my finished paper?

You can get your paper via email or you can download it from your personal account from the Files section.

I want to place an order with your company, but I have partially done that piece of writing.

You are free to place even unfinished orders with us. Our writers will be grateful if you place not only instructions but also those parts that were completed by you.

What are your business hours?

We operate 24/7, so you are free to contact us anytime.

Can I rely on you when it comes to urgent paper writing?

You certainly can. We have a large and versatile team of writers who can work even on urgent assignments on any topic. With us, you can be certain that your paper will be completed on time and on target. Before placing your urgent order, you should consult with or support agents about that.

How can I choose a specific writer, the one who has already done assignments for me, for my subsequent orders?

You need to pay for the preferred writer option and insert the ID of the writer who you wish to continue working on your papers.

I would like my writer to do some corrections. Can I request a revision?

Yes, you can send either a free or a paid revision. If you fit into the established period from the moment your order was uploaded, you can enjoy the free revision option. For short papers (below 20 pages), 48 hours are granted, and for longer papers (20 pages and more), 30 days are granted. When you request a free revision, you cannot add any new requirements, but when you use the paid option, you can add some new remarks or instructions.

Do you guarantee grades?

We cannot guarantee whether you will improve your academic performance or not. We cannot be held responsible for the subjective process of grading. What we do guarantee is plagiarism-free content, timely delivery of writing, and top quality of your papers.

Can my papers be scanned for plagiarism with your service?

Plagiarism check is among the VIP services that you can get when placing orders online. If you have at least once bought VIP services, you get a chance to get our papers scanned via our anti-plagiarism software for free during one year.

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